Developing people and services in health care

On this page you will find details of publications by Valerie Iles, and be able to download or order them. If you would like to see further briefing papers or our management conundrums, click here

Really Managing Health Care
SECOND EDITION

Author: Valerie Iles
Publisher: Open University Press/Mcgraw Hill, Maidenhead
Date: 2005.

Praise for the first edition:

“Really Managing Health Care is a joy to read, I found it interesting and extremely practical. I really enjoyed the case studies and found myself making my own diagnosis based on my previous experience and what I had just read. I think anyone who has a part to play in managing health services would benefit from reading it.” - British Medical Journal

“Yes! This is a book that draws heavily on real-life observations with an appropriate balance of theory and pragmatism. It tackles the challenges we all face in our everyday work - managing people, change, money, ourselves and organisations. The first chapter, Really Managing People... can best be described as a masterpiece and sets the tenor for the rest of the book” - Nursing Times

“Valerie Iles has such a sensitive no-nonsense style that she easily succeeds in seducing the reader to accept her arguments about what is going so badly wrong with management in health care... The case studies can only be described as ‘gems’.” - Health Service Journal

Much has been made of the distinction between management and leadership, but in health care this separation is unhelpful. Like the first edition, this completely revised edition of Really Managing Health Care describes a model, real management, that brings the two elements together and demonstrates how it can be applied at all levels within health care organisations. Drawing on theory across a wide range of management disciplines and illustrating these with practical examples, the book enables health care professionals and organisational leaders to see how to

• interact more effectively with others
• increase the influence of their team
• ensure that clinical care is improved as a result of their actions.

Case studies clearly illustrate real-life issues and explore ways in which people caught up in them can behave as real managers, people who really manage health care, masters of the ‘art of getting things done’ within the specific dynamics of this field.

Order a copy of Really Managing Health Care

Developing Change Management Skills

Authors: Valerie Iles and Steven Cranfield
Publisher: National Coordinating Centre for NHS Service Delivery and Organisation R & D
Date: Summer 2004

A set of five realistically complex case studies that allow the reader to consider how to intervene in a number of change scenarios.

To order or download a copy click here

Organisational Change. A review for health care managers, professionals and researchers.

Authors: Valerie Iles and Kim Sutherland
Publisher: National Coordinating Centre for NHS Service Delivery and Organisation R & D
Date: May 2001

Winner of the BAMM book of the year award, 2002.

A discussion of the nature of the research evidence available in this field, highlighting concepts that may be useful when managing change and considering ways of further developing the research base.

To order or download a copy click here

Trust and trustworthiness in the NHS

Author: Valerie Iles

Publisher: Really Learning

Date: April 2005

A paper that explores whether trust is necessary between organisations within the NHS, and considers ways in which Boards of NHS organisations can place trust wisely and become more trustworthy.

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Strategy and complexity

Author: Valerie Iles

Date: Februaruy 2004

A work-in-progress paper, summarising and devloping the discussion at a think tank, sponsored by the NHS Confederation, about strategy in complex organisations. It considers how to marry traditional strategy concepts with those of the new sciences, and in particular explores a matrix framework developed by Gordon Best of OD Partnerships Network.

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Health Management
MSc in Health Systems Management

Author: Valerie Iles
Publisher: University of London
Date: 1999
Contact: London School of Hygiene and Tropical Medicine

If you would like help obtaining any of these publications contact us on publications@reallylearning.com

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